In addition to this are the need to continually train and upgrade the skill set of both the users and the support teams, to ensuring peak performance for the equipment and the highest levels of competency for the users.  Any point of failure is not so much about the loss of money, productivity or reputation but potentially the failure to give the very best treatment available to patients in medical distress.

Introduction to the Abex Medical System Sdn. Bhd.

At the forefront of this relationship is Abex Medical System Sdn. Bhd.  With its 55 plus engineers supported by an additional 20 strong team of managers, sales specialist, and administrative team in service centers throughout Peninsular & East Malaysia.  The battle cry from its founding in 1981 has been 'Service Excellence & Professionalism', its leadership leads the charge to ensure the organization meets and beats the standards expected and demanded by its customers.

The culture of excellence was not built over night but through years of training, learning and collective discipline.  The Abex management team is fully aware that a single act of neglect can immediately start to erode the culture of excellence and within months, weeks and even days, eventually undermining the organization foundations if left unchecked.  It is therefore ever vigilant against complacency and merely adhering to the status quo, focusing its efforts on excellence of action over talk, and a professional attitude toward problem solving rather than excusing finding.

This is a core attitude that pervades through the entire organization.  It originates from and continues flow within its founder and current Chairman Y Bhg Tan Sri Dr Kuan Yong Kuan PSM, DSSA, DPMT, it courses through Abex Medical's leadership and on into the hearts and minds of our organization team members.  This core attitude combine with its 'others-centric' view of its market means that the products and services that it brings to the market must and do:

1. Improve the society as a whole,
2. Give the tools, the training and support to individual professional  to improve their Service and Professionalism toward their customers
3. Ensure that it is done in such a way that Abex Medical is able to continue provide the ‘Service Excellence and Professionalism’ for the long run and for the benefit of our customers and Society as a whole.

While Abex Medical focus is on the healthcare industry in Peninsular Malaysia and East Malaysia, it can and does work seamlessly with the various country partners in the region including: Singapore, Thailand, Vietnam, and others. As they do share core principles and values, this has resulted in a healthy cross pollination of ideas for organizational improvement.  The various country units continue to cross train both management and technical talent expanding their collectively pool of talent.

Abex Medical's Malaysia centric focus ensures that our client's receives the premier local support that they have come to expected, and Abex Medical will continues to ensure it provides.  Its net work of Sales and Service centers are strategically located throughout Peninsula and East Malaysia so that our customer service teams is not just a phone call away but physically close enough to make a positive impact on the client's wants when they need the intervention.  To help solve problems, whether they are technical issue or address a knowledge gap our experts can be physically on the ground to address the issue not hides behind a blanket of technology gimmicks and jargon.