CSD-PPM-Survey CUSTOMER FEEDBACK SURVEY CUSTOMER SERVICE DEPARTMENT Part B - Service Maintenance & Repairs Thank you for taking the time to participate in our Customer Feedback Survey as it is important for us to identify any areas of concern with our services. Help us to continuously review and improve our services. Cleanliness * The equipment was clean after PPM Servicing or repair works Poor Good Excellent Communication * Service Engineer briefed you on the workscope carried out Poor Good Excellent Courtesy * Our staff were always professional, co-operative and pleasant to deal with Poor Good Excellent Competence * Our Service Engineer is equipped with the necessary level of skills and knowledge to carry out PPM Servicing or repair works Poor Good Excellent Overall Satisfaction Level * How would you rate the overall quality of service received Poor Good Excellent Exemplary Service * Please name the Service Engineer who has demonstrated outstanding and exemplary services (if any). Other Comments Please feel free to let us know if you have any other comments Organization * Case ID * Model * Serial Number * Date If you are human, leave this field blank. Submit
